At Subscriberocket, we strive to provide a seamless experience to help businesses grow their email lists. Please read our refund policy carefully before making a purchase.

1. Exceptions Where Refunds May Be Considered

In rare cases, we may consider a refund if:

• Service Failure – If Subscriberocket fails to function as described due to a technical issue on our end and we are unable to resolve it within a reasonable timeframe.
• Duplicate Payments – If you were accidentally charged twice for the same subscription.
• Unauthorized Transactions – If your payment was made without your authorization (requires proof).

All refund requests must be submitted within 7 days of the charge.

2. Non-Refundable Cases

Refunds will not be provided in the following cases:

• If you forgot to cancel your subscription before renewal.
• If you changed your mind or decided you no longer want to use the service.
• If you failed to use the service despite having full access during the trial period.
• If your account was suspended or terminated due to a violation of our Terms & Conditions.

3. Refund Request Process

To request a refund under the eligible cases above, please email [email protected] with the following details:

• Your order ID or payment receipt.
• A brief explanation of why you are requesting a refund.
• Any relevant supporting documents (if applicable).

Refund requests will be reviewed within 5-7 business days, and we will notify you of our decision via email.

4. Paddle as Our Payment Processor

Payments are securely processed by Paddle, our Merchant of Record. Any refunds issued will be handled through Paddle’s payment processing system, and depending on your payment method, refunds may take 5-10 business days to reflect in your account.

5. Contact Us

For any refund-related inquiries, reach out to us at [email protected].